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Product Support:
Warranty and Returns:
Please consult the chart below for details on product warranty, extended warranty, and returns.
* Shipping fees will not be refunded under any circumstances
* 10% restocking fee applies on all returned merchandise
* Ext-wrty. plan covers for return shipping on RMA goods, the customer pays otherwise
* Extended warranty plan, if available, is listed under product upgrades.
Request RMA: How it works
You must obtain an RMA# from us prior to shipping your item(s) back, whether it be for a refund, repair, or replacement. If the reason for RMA is faulty/dead part, or warranty-claim, our support team will first guide you through a number of easy steps to help you identify the root cause of the problem, and fix it if possible. If we're certain that the product cannot be fixed given the expertise of our customer, please email our support department with the subject heading "RMA request: your customer ID, product name", and a brief description of the problem. You will be issued a RMA# within 48h.
 |
 |
Warranty and Returns:
Please consult the chart below for details on product warranty, extended warranty, and returns.
Product |
Warranty |
Ext. Wrty |
Mfg. Wrty |
Refund |
Tech-Supp. |
|
| Desktops | ||||||
| Essential series | 6 months |
Y |
Y |
15-day |
Y |
|
| All-in-one series | 1 year |
Y |
Y |
15-day |
Y |
|
| Professional series | 1 year |
Y |
Y |
30-day |
Y |
|
| Media Centers | ||||||
| P1 series | 1 year |
Y |
Y |
N |
Y |
|
| P2 series | 1 year |
Y |
Y |
30-day |
Y |
|
| X series | 1 year |
Y |
Y |
15-day |
Y |
|
| Gaming | ||||||
| Evolution series | 6 months |
Y |
Y |
15-day |
Y |
|
| Scorpian series | 1 year |
Y |
Y |
15-day |
Y |
|
| Stallion series | 9 months |
Y |
Y |
N |
Y |
|
| Emperor series | 3 months |
N |
Y |
N |
Y |
|
| DIY series | check specs |
N |
Y |
N |
Y |
|
| Laptops | N |
N |
Y |
N |
Y |
|
| Accessories & Parts | N |
N |
Y |
N |
N |
|
* 10% restocking fee applies on all returned merchandise
* Ext-wrty. plan covers for return shipping on RMA goods, the customer pays otherwise
* Extended warranty plan, if available, is listed under product upgrades.
Request RMA: How it works
You must obtain an RMA# from us prior to shipping your item(s) back, whether it be for a refund, repair, or replacement. If the reason for RMA is faulty/dead part, or warranty-claim, our support team will first guide you through a number of easy steps to help you identify the root cause of the problem, and fix it if possible. If we're certain that the product cannot be fixed given the expertise of our customer, please email our support department with the subject heading "RMA request: your customer ID, product name", and a brief description of the problem. You will be issued a RMA# within 48h.
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